Privacy Policy
1. Introduction
ingarden/Angels & Co., through Mário Jorge Oliveira Lopes Ltd., as part of its commercial activity, needs to collect some personal data from its customers, however, it respects the right to privacy and does not collect any personal information without the prior consent of its customers.
On the other hand, the increasing interaction of our customers through our website also requires, in some cases, the collection of personal information from the user, or in other cases, to improve the performance of navigation on our website, the collection of data from your computer through small files commonly known as cookies.
Mario Jorge Oliveira Lopes Ltd's Privacy & Cookies Policy serves for a clear understanding of how we collect, use, share and protect the personal data of our customers when they use our services or visit our website.
Mário Jorge Oliveira Lopes Ltd does not sell personal data of customers or users.
two. Responsibility for the Collection and Processing of Personal Data
Your data will be collected and processed by Mário Jorge Oliveira Lopes Ltd., legal person number 502 331 135, headquartered at Travessa da Battery 125, 4450-625 Leça da Palmeira, Portugal hereinafter referred to as Ingarden. This is the company responsible for the processing of personal data within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter RGPD)
For questions regarding the processing of your personal data, you can contact Ingarden through the following means: * Telephone: 22 9963737, with opening hours: Monday to Friday from 9 am to 12:30 pm and from 2 pm to 6 pm; * Registered letter: Customer Service of Mário Jorge Oliveira Lopes Ltd, Travessa da Battery 125, 4450-625 Leça da Palmeira * Email: contato@ingarden.pt
3. Processing and modification
By providing Ingarden with their personal data, the customer acknowledges and consents to their processing in accordance with this Privacy Policy and with the rules and principles contained in the respective terms and conditions of the services used. Accordingly, and with regard to the processing of personal data, the customer must read this Privacy and Cookies Policy together with the General Terms and Conditions of Use
We inform you that, whenever necessary, we will change this Privacy and Cookies Policy without the need for any prior authorization.
4. What is personal data?
This is any information, of any nature and regardless of its support, relating to a natural person, directly or indirectly, identified or identifiable (data subject).
5. What personal data is collected and processed?
Personal data collected by Ingarden are limited to those strictly necessary for the purpose of the processing, namely, name, address, taxpayer number, telephone number or email, but other data necessary for the provision of products or services may be collected.
6. When and for what purpose do we collect personal data
The personal data we collect from our customers is requested when making a purchase or ordering products or services at one of our Ingarden stores or on our website when creating the customer area on these sites
Some of the personal data is mandatory. Ingarden will inform you of this requirement. The provision of incorrect or inaccurate data is the sole responsibility of the owner of the data.
The collection and processing of personal data by Ingarden has the following purposes (i) Customer management, (ii) Marketing or Telemarketing, (iii) Definition of profiles, which are detailed below:
i. Customer Management, as Ingarden is dedicated to the sale of decorative items and Artificial Plants, Trees and Gardens, as well as the provision of accessory services, such as transport and assembly, through showrooms and the online store, of items marketed by them, the processing of their data is necessary for the fulfillment of the purchase and sale contract or the provision of services to be concluded or for the carrying out of pre-contractual measures at the client's request, such as budgeting
ii. Marketing or Telemarketing, Ingarden may process the personal data collected to send the respective holder information about products and services sold by it. This processing of personal data will only be carried out with the express consent of the holder, given in particular when creating a customer record in store, an online account through our website or by subscribing to our newsletter. If you consent, you will receive marketing communications via email, post, telephone and/or SMS. Personal data collected for this purpose will be kept for 2 years of inactivity.
iii. Definition of profiles, Ingarden performs the definition of profiles based on information related to purchases made in our showrooms and/or in our online store, recording the products purchased, amounts paid, date and time, as well as the place of purchase. The information collected is analyzed to identify your consumption profile, allowing Ingarden to improve its offer and plan its communication by sending personalized information tailored to each customer's profile.
The personal data collected will also be processed to respond to questions, suggestions or complaints made by the respective owner to Ingarden.
7. Sharing or transferring personal data
Ingarden may use subcontractors for the maintenance, accommodation and management of its IT systems and equipment, under the terms permitted by the legislation that regulates the processing of personal data, and these entities are required to maintain confidentiality and ensure the security of personal data. which, for this purpose, have access, and shall not use these data for any other purposes, or for their own benefit, nor link them with other data they possess.
Personal data may also be made available to the courts and other competent authorities, in strict compliance with the provisions of the law.
Personal data collected by Ingarden will be processed within the European Union space.
8. Period of retention of personal data
Ingarden retains personal data for the above-identified retention periods and only for as long as necessary, or for the fulfillment of obligations to which it is legally subject. In any case, once the relationship with the holders of personal data has ended, they will no longer be processed for commercial purposes.
9. Security and confidentiality of personal data
Ingarden strives to implement all necessary precautions to preserve the confidentiality and security of personal data collected and processed. To this end, several physical, logical and cutting-edge organizational security measures were adopted, especially with regard to information systems, in order to protect personal data against its dissemination, loss, misuse, alteration, processing or unauthorized access, as well as against any other form of unlawful processing.
However, we do not control all the risks related to the use of the Internet, warning from now on the existence of possible risks associated with its use and functioning, and consequently, the sharing of personal data in this way.
Notwithstanding the security measures adopted by Ingarden, the user must keep the access codes secret, not sharing them with third parties, and must also follow the recommended security practices, in particular regarding the installation and update of the necessary security applications, namely, the antiviruses.
10. Rights of the holder of personal data
In accordance with current legislation, the holder of personal data has the right to access and rectify their data, as well as the right to request its elimination, oppose its processing and obtain its limitation or portability insofar as this is applicable. You may also object to your data being used for the purpose of creating your customer profile, in which case you will no longer benefit from personalized offers or services.
The exercise of any of the legally granted rights, by the respective holder, must be done by means of a letter (or e-mail) signed by the holder and be accompanied by a photocopy of an identity document with the signature of the holder exercising its right.
The rights conferred can be exercised through direct contact with Ingarden by: * Registered letter: Customer Service of Mário Jorge Oliveira Lopes Lda., Travessa da Battery 125, 4450-625 Leça da Palmeira * Email: contato@ingarden.pt
The holder of personal data should be aware that, in certain cases (such as for legal reasons) their request may not be immediately satisfied. In any case, he will be informed of the measures taken in this regard, within a maximum period of one month from the moment the request is made.
The holder of personal data may also withdraw their consent at any time, where applicable, through the channels made available for this purpose by Ingarden. However, the withdrawal of consent does not compromise the lawfulness of the processing carried out based on the consent previously given, nor the subsequent processing of the same data, based on another legal basis, such as the fulfillment of the contract or the legal obligation to which Ingarden is subject.
11. Right to file a complaint
For any question about the collection and processing of data by Ingarden, the respective holder can contact the customer support service by email at contato@ingarden.pt
You can also file a complaint with the National Data Protection Commission (CNPD), R. de São Bento 148, 1200-031 Lisbon, about the way Ingarden collects and processes personal data.
12. Use of cookies
In order to provide a better user experience, Ingarden uses cookies on this website, considering as such small text files with relevant information that the access device (computer, mobile phone/smartphone or tablet) carries, through of the internet browser (browser), when a website is visited by the user.
The cookies used by Ingarden allow to improve the performance and browsing experience of its users, increasing, on the one hand, the speed and efficiency of the response and, on the other, eliminating the need to repeatedly enter the same information.
The placement of cookies not only helps the website to recognize the user's device the next time they visit it, but it will also be essential for its functioning. The cookies used on the website by Ingarden do not collect personal information that allows the user to be identified, saving only generic information, including the form or location/country of access and the way in which the user uses the website, among others.
Cookies only retain information related to the user's preferences and the user can, at any time and through their internet browser (browser), decide to be notified of the receipt of cookies, as well as block their entry into their system. Each browser has its own configuration process for this configuration. This process can be found in the Help menu, which explains how to configure preferences regarding cookies????
Please note, however, that the refusal to use cookies may result in the inability to access some areas of the Ingarden website.
13. Cookies used by Ingarden
Ingarden uses different types of cookies, as described below:
Essential cookies - some cookies are essential to access specific areas of the Ingarden website, allowing navigation and use of its applications, such as access to secure areas of the website, through login. Without these cookies, services that require it cannot be provided;
Functionality Cookies - Functionality cookies allow you to remember the user's preferences regarding navigation on the website, thus not needing to reconfigure and customize it each time you visit it;
Analytical Cookies - These cookies are used to analyze how the user uses the website, allowing you to highlight items or services that may be of interest to you, and to monitor the website's performance, knowing which pages are most popular, which method to use. link between pages that is most effective or to determine why some pages are receiving error messages. These cookies are used only for statistical analysis and creation purposes, without ever collecting personal information. Thus, Ingarden can provide a high quality experience by customizing its offer and quickly identifying and correcting any problems that arise;
Also regarding validity, there are two types of cookies:
Permanent cookies – these are cookies that are stored on access devices (computer, mobile phone, smartphone or tablet), at the level of the internet browser (browser), and are used whenever the user visits the Ingarden website again. In general, they are used to direct navigation according to the user's interests, allowing Ingarden to provide a more personalized service;
Session cookies - these are temporary cookies, which are generated and are available until you end the session. The next time the user accesses their internet browser (browser) the cookies will no longer be stored. The information obtained allows you to manage sessions, identify problems and provide a better browsing experience.
Ingarden may also use cookies when opening newsletters/emails, for statistical purposes, and which allow you to know if they are opened and to verify clicks through links or advertisements within the newsletter. The user always has the option of deactivating the sending of newsletters/email through the specific option at the bottom of the same.
