Terms & Conditions
1. Scope of application
i. All sales of goods made by ingarden/Angels & Co. to the customer designated as the Company will be governed exclusively by these general conditions of sale and delivery, unless otherwise agreed in writing.
ii. All orders placed by a Customer, who has already concluded with the Company a contract for the purchase of goods subject to these general conditions of sale and delivery, will be tacitly subject to these general conditions regardless of whether such order has been transmitted in writing, orally, by phone or by any other means.
2. Right of Free Contractual Termination
Pursuant to Articles 10 and 11 of Decree-Law No. 24/2014 of 02/14, the customer may exercise this right within 14 days from the date of receipt of the goods by completing a Free Resolution Form.
3. Payment conditions
Goods sold are paid for before delivery, unless otherwise expressly agreed.
4. Fees
i. If the payment of the price of the goods sold does not take place within the stipulated period, the Customer will be fully and immediately in default, and from that date onwards, interest at the rate of 1% per month or fraction, to be levied on the amount at every moment in debt.
ii. All expenses incurred by the Company in the judicial or extrajudicial collection of its claims on the Client will be borne by the Client.
5. Property reservation
If it is agreed that payment for the goods is made, in whole or in part, after delivery, ownership of the goods will only be transferred when the Customer complies with the obligation to pay the full price. The Customer may, however, resell the goods, in the exercise of its commercial activity, but may not deliver them or guarantee them to third parties.
6. Stockouts
The quantities are available in the warehouse, at any time. The Company cannot, under any circumstances, be held responsible for not carrying out deliveries due to possible stock shortages, even when it comes to orders already in the portfolio.
7. Delivery times
The information on delivery deadlines is always indicative and without obligation, and therefore cannot be understood as essential deadlines. The Company undertakes to make every effort to comply with the indicated delivery period; however, no liability may be incurred if, without serious fault, it exceeds it.
8. Delivery
i. Goods are sold “outside the Company's warehouse”. ii. If, contrary to the provisions of the previous paragraph, the delivery of the goods to the home of a third person, to be indicated by the Customer, is agreed, the delivery of the goods to that location will be considered, for all purposes, as delivery to the Customer. iii. The Company reserves the right to deliver the order in installments, when circumstances beyond its control occur.
9. Risk of perishing or deterioration of goods
The risk of perishing or deterioration of the goods sold during transport or dispatch, as well as that resulting from their handling after delivery, is borne by the Client, unless expressly agreed in writing to the contrary.
10. Transport (or dispatch) of the goods
Unless otherwise instructed by the Client in writing, the Company will arrange for the transport of the goods sold by contracting this service for this purpose with a specialized company.
The cost inherent in the transport (or postal dispatch) of the goods sold is borne by the Customer.
The shipping price includes merchandise insurance in case of damage and/or loss of responsibility of that Carrier.
However, for the purposes of activating this insurance for goods, it is absolutely essential that the Customer confirms the number of packages and assesses their status before signing the respective Carrier's Guide, recording any anomalies. Claims for damage and/or loss during transport are only accepted, within 48 hours of delivery and provided that the incident has been duly disclosed in the Carrier's Guide.
11. Return Policy
The consumer has a period of 14 days, counted consecutively from the date of delivery, to return any items. However, it is up to the consumer to bear the cost of returning it. The return must be carried out by obligatorily filling out the Free Resolution Form which you can download here and sending it to cliente@ingarden.pt or by registered letter with acknowledgment of receipt to:
ingarden/Angels & Co. Travessa da Bateria 125 4450-625 Leça da Palmeira Portugal
The item(s) must be returned in its original condition with all original packaging and labels
12. Dispute Resolution
The European Union has created a website to support consumers in submitting their complaints about any litigation in which they are involved. In this context, INGARDEN makes all the information available so that you can exercise your right of complaint with an official, third party and impartial to the process ("dispute resolution entity") that will help you to resolve the dispute in question.
So, if you are dissatisfied with the purchase of a good or service on our website, or with the solution we have presented to resolve the situation, you can access the official website and expose your dispute.
What is Alternative Dispute Resolution?
The alternative dispute resolution is the possibility that all consumers have at their disposal to appeal and official entities that help them in the resolution, or orientation of any conflict, before opening litigious processes in the Courts.
As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between him and the merchant who is the target of his complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution.
Perhaps you know the concept of alternative dispute resolution by another name: 'mediation', 'conciliation', 'arbitration' or 'competent committee in the field of consumer disputes'.
Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the legal route.
In case of dispute, the consumer can resort to the following Consumer Dispute Resolution Entity:
CICAP - Porto Arbitration and Consumption Information Center Rua Damião de Góis 31, Store 6 4050-225 Porto Tel. 225508349 cicap@cicap.pt www.cicap.pt
13. Forum
For any matter related to contracts subject to these general conditions, the jurisdiction of the district of Matosinhos is exclusively competent, with express waiver of any other.
Leça da Palmeira (Portugal), February 2019
